What is your cancellation policy?

There is a non-refundable charge of $75 for each cancelled or re-scheduled Birthday Party.

Birthday Parties cancelled with less than 48 hours notice are NON-REFUNDABLE, but re-scheduling options may be available. If cancelled with more than 48 hours notice, your fee will be refunded less $75. 

In the event the Saskatoon Zoo Society has to cancel your BIrthday Party (only under extreme circumstances), your fee will be fully refunded. 

If you need to cancel your Birthday Party:

If you are cancelling or re-scheduling during office hours (Monday-Friday between 9am and 4pm), please call us at 306-975-3395 or email us at info@saskatoonzoosociety.ca

If you are cancelling or re-scheduling during the weekend hours please leave a message at 306-975-3395 so our birthday party host will be able to receive the message upon arrival.